Privacy Policy

HomeGlow Property Care (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our cleaning services.

Information We Collect

We may collect the following information when you contact us:

• Name and contact details (phone number, email address)
• Property address and cleaning requirements
• Messages sent via our contact form, phone, or WhatsApp
• Basic website usage data (e.g. pages visited, browser type)

How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes
• Arrange and deliver cleaning services
• Communicate about bookings, changes, or follow-ups
• Improve our website and customer experience

Legal Basis for Processing

We process your personal data based on your consent (when you submit an enquiry), our legitimate business interests (providing and improving our services), and contractual necessity (when you book a cleaning service).

Sharing Your Information

We do not sell your personal data. We may share information only where necessary with service providers who help us operate our business (e.g. hosting providers), or where required by law.

Data Retention

We keep your information only for as long as needed to fulfil the purposes above, or as required by law. Enquiry data is typically retained for up to 2 years unless a service relationship is established.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict certain processing
• Withdraw consent at any time

To exercise these rights, contact us at info@homeglowpropertycare.co.uk.

Cookies

Our website may use essential cookies required for basic functionality. If we add analytics or marketing tools in the future, we will update this policy and, where required, seek your consent.

Security

We take reasonable steps to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact:

HomeGlow Property Care
Email: info@homeglowpropertycare.co.uk
Phone: 07447 935018
Harrow, London